Stupid people annoy me

I agreed to do a pro-bono neuropsychological testing case in our clinic for a little girl who likely has MR after anoxic brain injury. For those of you who don't know, neuropsychological testing can be extremely expensive, particularly if one is paying out of pocket. It also can take quite a bit of time, especially if the goal is to localize the brain damage and to make predictions about the possibility of recovery of function, both of which I needed to do in this case.

The little girl I was testing no-showed for her last appointment (back in early April). Grandma left a message then about a family medical emergency. I left several messages, none of which were returned. I sent a letter, which got no response. Then we got a request from Social Security wanting a report, because they have filed for SSI. We sent them a letter saying we had no report to give them, because she only came for one testing appointment. So finally Monday, I got a message at the clinic from the grandmother. She said that she had left several messages trying to come back in (the clinic secretary says that no messages have been left). I finally talk to the woman yesterday, and she is full of reasons why they haven't come in and why their schedule is so busy and how she's been trying to get back in for three weeks. I offer her any time yesterday or this morning or afternoon. She tells me she can "try to come" in yesterday afternoon but "can't guarantee" that they'll make it? I politely told her we are very busy and can't hold appointments just in case it fits conveniently into her schedule. She is also not at all happy that I won't be in next week. Furthermore, it annoys her greatly that we can't finish the little girl's testing in one appointment, of which she only wants to be there for an hour.

WTF? Lady, you are getting about $15,000 worth of testing done for the grand sum of $40. You no-show and then you expect me to sit around, waiting and hoping you can make it, so that you can get money from the government to care for your child? Simply unbelievable.